Good Reader Support

Support email: support@hotpig.com.cn

Before Contacting Support

Please include:

• Device model and iOS version.
• Good Reader version and build number.
• File type and approximate file size.
• How the file was imported: Files app, share sheet, desktop browser transfer, or nearby transfer.
• A short description of what happened.

Do not email private documents unless support explicitly asks for a sample file and you are comfortable sharing it.

Common Questions

Is Good Reader a subscription?

No. Good Reader is a paid upfront app in this release. There are no subscriptions and no in-app purchases.

Does Good Reader collect my files?

No. Imported files stay on your device unless you choose to open or share them with another app.

Why does Good Reader ask for local network permission?

Local network permission is used for desktop browser transfer and nearby transfer between your own devices.

Why does a document open in another reader?

Some formats require a specialized viewer for full fidelity. Good Reader can store and organize the file, and it may offer opening through the iOS system viewer or another app.

Why did transfer fail?

Make sure both devices are on the same local network, local network permission is enabled, and the app stays open during transfer.

Can deleted files be recovered?

Good Reader cannot guarantee recovery after deletion. Keep separate backups for important files.